q879 Privacy Policy — Your Data, Handled with Care

1Who We Are

q879 is an online entertainment platform operating at q879.pro, providing casino games, live casino tables and sports betting services to players in Pakistan. All transactions on the platform are conducted in Pakistani Rupees (PKR). When this Privacy Policy refers to "q879", "we", "us" or "the platform", it means the q879 service and the team responsible for its operation.

This Privacy Policy applies to all users of the q879 website and mobile app, regardless of which device they use to access the platform. By registering an account or using any feature of q879, you confirm that you have read and understood how your personal data is handled as described in this policy.

For data-related enquiries, questions about this policy or requests to access or delete your personal data, you can reach us at [email protected].

2Data We Collect

q879 collects personal data in three ways: information you provide directly when registering and using the platform, information generated automatically by your use of the platform, and information from third-party payment processors used to complete PKR transactions.

We do not collect sensitive personal data beyond what is needed for identity verification and fraud prevention. We do not collect biometric data, political opinions, religious beliefs or any other sensitive categories of personal information.

3How We Use Your Data

Personal data collected by q879 is used for the following purposes:

• Account management: Creating and maintaining your q879 player account, verifying your identity, processing login requests and keeping your account secure.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and debit cards. Matching payment records to your account for accurate balance management.
• Fraud prevention and security: Detecting and investigating unusual account activity, preventing multiple account registrations, identifying potential money laundering patterns and protecting the integrity of the platform.
• Customer support: Responding to your queries, resolving payment disputes, handling account complaints and assisting with responsible gaming requests.
• Platform improvement: Analysing how players use q879 in aggregate to identify performance issues, improve game loading speeds and optimise the mobile experience for Android users in Pakistan.
• Responsible gaming: Monitoring account activity to identify potential problem gambling patterns and supporting players who request deposit limits, cooling-off periods or self-exclusion.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, verification requests and important policy changes. We do not send unsolicited marketing emails.

q879 does not use your personal data for automated decision-making that has a significant legal or material effect on you without human review being part of the process.

4Legal Basis for Processing

q879 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment details and account activity data is necessary to provide the q879 service you have signed up for. Without this processing, we cannot operate your account or handle PKR transactions.
• Legitimate interests: We process device data, session data and activity logs based on our legitimate interest in keeping the platform secure, preventing fraud and improving the service for all players.
• Legal obligation: Identity verification and transaction record-keeping may be required to comply with applicable financial regulations and anti-money laundering obligations.
• Consent: Where we rely on consent — for example, for optional communications — you can withdraw that consent at any time by contacting support or updating your account notification settings.

5Payments & PKR Transactions

All financial transactions on q879 are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, standard bank transfer and debit cards. When you make a deposit or request a withdrawal, relevant payment details are shared with the applicable payment processor solely to complete the transaction.

If a payment dispute arises — for example, a deposit that was debited from your JazzCash account but not credited to your q879 balance — the support team may need to share your transaction reference number with the payment provider to investigate and resolve the issue. No additional personal data is shared beyond what is necessary to resolve the specific query.

6Cookies & Tracking

q879 uses cookies and similar technologies to keep the platform functioning correctly and to understand how players interact with it. Cookies are small text files stored on your device when you visit the q879 website or use the app.

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and keep your account secure. The platform cannot work without them.
• Performance cookies: Collect anonymised data about page load times, error rates and navigation paths. This data is used in aggregate to improve platform performance — particularly for mobile users on slower connections in Pakistan.
• Analytics cookies: Help the q879 team understand which games and features are most used, how long typical sessions run and where players encounter issues. Data is anonymised and not linked back to individual accounts.

q879 does not use advertising cookies or cross-site tracking cookies. We do not share cookie data with advertising networks or data brokers. You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in and use the platform.

7Third-Party Providers

To operate the q879 platform, we work with a limited number of third-party service providers. Each provider receives only the data they need to perform their specific role. q879 does not provide third parties with broad access to player databases.

• Game studios: Providers of slot games and live casino content receive session identifiers needed to run games within your account. They do not receive your full registration details, CNIC number or payment information.
• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum information required to process the specific transaction you have initiated.
• Identity verification: If an automated verification step is used, your ID document images may be processed by a third-party verification service operating under strict data handling agreements. Images are not retained longer than necessary for the verification outcome.
• Platform infrastructure: Hosting and content delivery providers that store and serve the q879 platform. These providers operate under data processing agreements and do not have independent access to player data for their own purposes.

q879 does not share your personal data with other online casinos, sports betting operators, data brokers, advertising networks or any third party for commercial purposes unrelated to operating the q879 service.

8Data Security

q879 implements a range of technical and organisational security measures to protect player data from unauthorised access, disclosure or loss:

• All data transmitted between your device and q879 is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest. Access to player data within the q879 team is restricted on a need-to-know basis.
• Account passwords are hashed and are not stored in readable form. q879 support staff cannot see your password — only you know it.
• Account access is protected by login session management. Suspicious login attempts trigger security alerts.
• Payment data processed through JazzCash, Easypaisa and bank channels is handled over encrypted payment gateway connections.
• Security practices are reviewed and updated on a regular basis.

While q879 takes reasonable and appropriate security precautions, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and not sharing your account password with anyone. If you suspect your account has been accessed without authorisation, contact q879 support immediately.

9Data Retention

q879 retains personal data only for as long as it is needed for the purpose it was collected, or as required to meet applicable record-keeping obligations. Specific retention practices include:

• Active account data: Retained for the duration of your account's active status on q879.
• Transaction records: Deposit and withdrawal histories are retained for a standard period for financial record-keeping and dispute resolution purposes.
• Identity verification documents: Retained for the period required to satisfy verification obligations. Documents are not kept beyond what is necessary.
• Support communications: Chat logs and email correspondence are retained for a reasonable period to allow follow-up on open queries and to maintain a record of resolved disputes.
• Closed accounts: When an account is voluntarily closed, personal data is retained for a defined period before being deleted or anonymised. This period allows for the resolution of any outstanding queries or disputes that may arise after closure.

After retention periods expire, data is securely deleted or anonymised so that it can no longer be linked back to an individual player.

10Your Rights

As a q879 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the q879 support team with your account details and a description of your request.

• Right of access: You can request a copy of the personal data q879 holds about you. We will respond within a reasonable timeframe.
• Right to correction: If any personal data held by q879 is inaccurate or out of date, you can request that it be corrected. Contact support with the correct details.
• Right to deletion: You can request that q879 delete your personal data when your account is closed and there is no longer a legitimate reason for us to retain it. Note that certain data may need to be retained for a defined period for legal or financial record-keeping purposes even after an account is closed.
• Right to restrict processing: In certain circumstances you can request that q879 limits how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

q879 will handle all data rights requests promptly and in good faith. If you are not satisfied with how your request has been handled, you can contact the support team to escalate the matter for senior review.

11Minors

q879 is strictly an adults-only platform. Registration is only permitted for individuals who are 18 years of age or older. q879 does not knowingly collect personal data from anyone under 18.

If q879 becomes aware that personal data has been collected from a person under 18 — whether through a false registration or any other means — the account will be immediately suspended, any balance forfeited and the associated personal data deleted from our systems. If you believe a minor has registered on q879 using your details or a family member's details, please contact support immediately so the matter can be investigated and resolved.

12Policy Updates

q879 reserves the right to update this Privacy Policy at any time. When material changes are made, players will be notified through the platform. The "Last Updated" date at the top of this page will reflect the most recent revision.

Continued use of q879 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend checking this page periodically — particularly before making a deposit or submitting personal documents for verification. If you do not agree with any changes to this policy, you should stop using the platform and contact support to request account closure and data deletion.

13Contact

For any questions, concerns or requests relating to this Privacy Policy or the personal data q879 holds about you, you can reach the support team through the following channels:

• Live Chat: Available 24/7 inside your q879 account. The quickest way to get a response for most queries.
• Email: [email protected] — for detailed data requests, document submissions or formal privacy queries. Responses are typically sent within a few hours during Pakistan daytime.
• FAQ: Visit the FAQ page for answers to common questions about accounts, payments and data.

When submitting a data access or deletion request by email, please include your registered account username and the email address associated with your q879 account so the team can locate your records efficiently.